A 24-hour support and help hotline. Practical information for adults and children dealing with natural disasters is also available on the Lifeline website.
Calls to 13 11 14 from a landline are typically the cost of a local call, however additional charges may apply for calls from some home phone plans.
Calls to 13 11 14 from mobile phones are free. This includes Pre-Paid and Post-Paid customers.
Community recovery information is now just a click away. The Self Recovery App has been launched to provide access to vital information about disasters and emergencies in Queensland.
The app features vital tips for preparing for disasters and cleaning up after them, including:
personal and family support
how to volunteer
how to donate goods and services
how to make a financial contribution.
Download the Self Recovery App,
Flood and Storm Emergencies
If you require SES Assistance during a flood or storm emergency, you can lodge your request one of 3 ways.