Your step in asking for help is not a weakness, it is your power. 

We thank you for reaching out!

If we tell you that you are able to ask for assistance, then you will be more likely to seek help, and learn to self realise and self manage.  If you are told that you need to ask for help, you will not have any feeling of control and will remain feeling helpless for longer.   We leave the power with you and give you your own VOICE!

Assisting to meet your needs!

We are here to assist with your essential needs.   Please be aware that we are a volunteer organisation that may have to reach out to our registered volunteers in the community and therefore we may need time to get that help to you.  If there is an immediate need that requires help within the next 24 hours please contact us   
 
If your needs are urgent and need medical or any emergency attendance please call triple zero (000). 

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PRIVACY & CONFIDENTIALITY

RCSS is committed to ensuring the privacy and confidentiality of personal information is upheld in accordance with the Privacy Act 1988.   We do this by ensuring procedures and practices comply with the 10 National Privacy Principles.   Information will only be collected where the information is necessary for your volunteering and insurance as well as the Blue Card Service.  Personal information will only be collected by lawful and fair means not in any unreasonably intrusive way.

No information is disclosed about an individual without their written consent except:

a. Where disclosure is required or authorised by law (such as court subpoena or staff testifying under oath)

b. Where it is reasonable to believe the disclosure is necessary to prevent or lessen serious threat to the life or health of the client or another person

c. Where it is reasonable to believe the disclosure is necessary for the enforcement of the criminal law or for a law imposing a fine or for the protection of public revenue.

 

Where information is disclosed, it is only to be used for the purpose for which it was disclosed.  All information relating to volunteers and documents whether written, electronic, spoken or observed is treated as private and confidential.